Reference

Legal terms for your Indonesia account

Clear legal terms for your account, wallet records, cookies, and support requests sit in one place, so you know what applies before you open an account from Indonesia…

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ombak789 Legal terms for your Indonesia account
CONTACT PATHS

Reach us about legal questions

Legal questions move faster when you send the right proof at the first contact. Use live chat from 09:00 to 23:00 WIB, email [email protected], or open Profile > Help > Legal Request after login. We ask for your account ID, registered mobile number, and the exact DANA, OVO, GoPay, or QRIS reference if the question concerns a wallet record. We separate legal requests from game help so your case reaches the right team.

Team online

Live chat

Use live chat when you need a quick legal routing check. Share your account ID, the time of the issue, and the affected page so our team can attach the request to your record.

Email

Send detailed legal requests to [email protected] from your registered address. Include your mobile number, transaction reference if relevant, and the exact account field you want us to check or change.

Account request

After login, head to Profile > Help > Legal Request for account-specific matters. This path confirms you are using the active account before we discuss data, access, or wallet records.

DATA CARE

How we protect your legal record

Your legal record is linked to your account activity, not handled as a loose message thread.

Data collection

We collect the account data needed to run legal checks: registered mobile number, login time, device type, IP region, and wallet reference. We use it to confirm access, trace disputes, and reply to your requests.

Cookie controls

Cookies help us remember session status and security signals. You can clear browser cookies on your device, but some login checks may ask you to confirm the account again after cookies are removed.

Account security

Use Profile > Security to change your password and check active sessions. If a legal question involves access from an unknown device, contact us before adding more payment records.

Payment records

DANA, OVO, GoPay, and QRIS references are matched against your account name, amount, time, and status. This helps us separate a legal account question from a routine wallet timing check.

Retention window

We keep legal and transaction records for the period required by internal audit needs and applicable law. After that, we remove or anonymise fields when no dispute or legal duty remains.

Change requests

To request a data change, write from your registered email and include your account ID plus the exact field. We may ask for an extra login check before applying the change.

Legal questions before you join

Before you open an account, it is fair to ask how the legal side works. The answers below explain access, data, wallet records, cookies, and contact paths in plain terms. We keep each answer tied to your real account flow: signup details, Profile settings, DANA, OVO, GoPay, QRIS references, and support contact hours. For personal legal advice, speak with a qualified adviser in your area.

Access and eligibility depend on local law and are available only where local law permits. You should check the rules that apply to your location before opening an account or funding the wallet.

We keep the data needed to run the account and answer legal requests: mobile number, account ID, login timestamps, device type, wallet references, and support history linked to your registered profile.

Wallet records help us confirm whether a payment belongs to your account. We check the reference number, time, amount, and account name when a legal dispute or data request involves a transaction.

Send the request from your registered email or use Profile > Help > Legal Request after login. Include your account ID, the field you want changed, and any proof we ask for.

Cookies help keep your session and security checks connected to your device. If you clear them, we may ask you to log in again before we discuss account data or legal requests.

A name mismatch can delay legal checks on DANA, OVO, GoPay, or QRIS records. Contact support with your account ID and payment reference so we can confirm the correct account path.

Our support team routes legal requests to the account and data team during 09:00 to 23:00 WIB. For detailed matters, email [email protected] from your registered address.

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